*Shipping Discount up to ₱80 Off Min. Spend of ₱500*
SHIPPING NATIONWIDE
BEST PRICE GUARANTEED
3 DAYS RETURN
*Shipping Discount up to ₱80 Off Min. Spend of ₱500*
*Shipping Discount up to ₱80 Off Min. Spend of ₱500*
*Shipping Discount up to ₱80 Off Min. Spend of ₱500*
We have numerous payment methods you can choose from namely: credit card, bank deposit, COD, Maya, and Gcash. Just select your preferred payment method upon checkout.
Please note that GCash has a minimum transaction size of P100. Meaning, your order amount, including shipping, should be P100 and above for you to be able to use them as your payment method.
We’ve partnered with ________Bank so you can make secure, convenient and reliable payments via credit card. Please note that for credit cards requiring a One Time Password (OTP) for transactions, you will be redirected to a new page where you need to type in your OTP. After this, please wait to be redirected back to our site to confirm that your order has pushed through.
You can also pay using Maya & GCash. If you select any of these payment channels, you will be redirected to a new page where you can log in your account. After the transaction, please wait to be redirected back to our site to confirm that your order has pushed through.
For Bank Deposit, you may go to any branch of Banco de Oro (BDO) or Bank of the Philippine Islands (BPI) to make over-the-counter transactions. We also accept online and mobile bank transfers for Banco De Oro (BDO), and Bank of the Philippine Islands (BPI). Kindly send a complete screenshot of the transaction in reply to hello@bigboxph.com These will be manually verified with our bank, so allow us 1 to 3 banking days to acknowledge payments. Don’t worry; your order/s is still reserved just for you!
Can’t go to the bank? We also have Cash-on-Delivery (COD)! *Applicable in areas that cover via Lalamove or Grab.
Your address is probably not within our COD serviceable areas. Please note that COD is only available in areas that cover via Lalamove or Grab.
During Checkout, select the Bank Deposit option, then select your preferred bank. You will receive an invoice email with instructions from payments@bigboxph.com within the day. This email contains all the details you need to complete your purchase.
You may pay opt to pay via Online Transfer or Over The Counter at any branch of your chosen bank. After paying, simply reply to the invoice email from payments@bigboxph.com with a clear scanned copy of your deposit slip or a screenshot of transfer confirmation on or before the specified deadline. A clear photo works, too! Make sure the following details are visible and clear: Reference Number, amount transferred, date and time of the transfer.
Remember the deadline! You need to send us a clear copy of your proof of payment by 7PM of the following day after the invoice email has been sent. For instance, if you received the invoice email on September 1, 2030, your deadline to send us a copy of your proof of payment is September 2, 2030 at 7PM. Please note that your invoice will not be confirmed if you don’t send us a copy of your proof of payment.
You will be sent an Order Acknowledgement email once our team confirms your payment.
Once we’ve received a clear copy of your proof of payment, our Finance Team will review and validate your payment in 1-3 business days (excluding weekends and holidays). You will be sent an Order Acknowledgement email once our team confirms your payment.
(NOTE: Interbank transfers will be validated within 2-3 business days.)
In the Checkout page, select the GCash option. You will be redirected to a GCash page (powered by PayMongo Philippines?) where you need to log in to your GCash account. Follow the prescribed steps to confirm the payment. Please wait to be redirected back to our site to ensure that the payment has been confirmed and your order has pushed through.
* This option requires a minimum transaction size of P100, including shipping fee.
When in doubt, check your email. If your payment successfully went through, you should have received an Order Acknowledgement email. If you can’t find this email in your inbox, you might want to check your spam folder, just in case.
If you didn’t get an Order Acknowledgement email, chances are your payment did not go through successfully. Email us and we’ll help you sort it out.
Because our products are in high demand, we operate on a first-come, first-served basis. This means you’ll want to check out the items in your cart as soon as possible—if an item in your cart is no longer available, it’s likely that another customer was able to successfully seal the deal before you did. But try to check back tomorrow; any stock from cancelled orders goes back onsite immediately.
Based on the item you purchased and the location of your shipping address, you may be unable to check out items because we cannot deliver to your area. Don’t worry though! We’re doing our best to reach more areas soon. In the meantime, you may opt to have your order shipped to an address of a relative or friend that is part of our serviceable areas.
We have a Cancel Order feature—simply go to your Order Tracker and click on the “Request to Cancel” button for the order that you want to cancel. However, please note that this feature is only available if your order is still at the “PENDING” phase, and has not yet been processed.
Unfortunately, if the order has already been marked as “PROCESSING”, we are unable to cancel it. This also means that the invoice is final and can no longer be edited.
Once your order has been placed, you won’t be able to edit the items in it. This is to prevent delays or mix-ups in the preparation of your order. We hope you can double-check your items before proceeding to Checkout, so that you’re assured a worry-free shopping experience. This policy also applies to items that were accidentally ordered, multiple orders of one item, and requests to combine orders.
We have a feature that allows you to add products to your “Saved for Later” tab. You can add, remove, or update these items in your “Saved for Later” tab anytime. This will give you a chance to come back to some of these items once you are ready to checkout.
Kindly note though that adding an item to your “Saved for Later” tab does not mean these items are reserved for you, which means stocks might run out if you don’t checkout soon.
1.Using a tape measure, take your appropriate measurements. Ask for help if necessary. Tip: Use the item’s unit of measurement (inches or centimeters) for easier comparison and write down the numbers so you don’t forget!
2.Compare your body measurements to the item’s size chart.Once you’ve noted your body measurements, compare this with the product’s size chart. This should be found in the product pages of each item.Product measurements are usually taken while the item is laid out flat, and not stretched out. The measurements you’ll need to compare will depend on what item/s you are trying to purchase.
3.Review the product description for the item’s fit.It’s good to note the material used for a specific item, whether it’s a stretchable material or not, so you can take this into consideration when deciding on the size you want to order. The product specification on each product page should contain this information.
4.Choose the size that best fits your child. Based on your child’s body measurements, the product’s size chart, and the materials used, it’s now time to decide which would be the best fit for you. Once you’ve chosen your size, then you’re ready to add to cart!
We guarantee it. Check out our Privacy Policy for more details.
Please note that the system prevents unconfirmed accounts from completing a transaction. It’s best to confirm your account before checking out your first order.
We’re sorry about this. Please send over an email to hello@bigboxph.com and our team will sort this out for you.
Having multiple accounts can cause confusion and overlapping of orders, and we want to make sure you’re spared of this trouble. Because of this, we only allow (1) account per customer.
Should it come to our attention that a customer is in possession of multiple accounts, we reserve the right to deactivate them and to cancel orders made with those accounts. Refunds for these orders are subject to the discretion of our discerning Customer Service Team. That’s why it’s important to check if you may have accidentally registered more than (1) email address.
We’re sorry to hear you’d like to deactivate your account. If you’re just looking to take a break, you can temporarily log out of your account for a while.
If you’re on iOS and you’d still like to proceed with deletion, go to your You tab › Account › Delete account. Otherwise, you may contact our customer service team at hello@bigboxph.com
Trust us, we can’t wait either! To track the status of your orders, visit the online Order Tracker found when you click “Hi, + your name!” on the upper right corner of your screen. You will also receive another email once your orders are about to leave our warehouse en-route to your shipping address.
We deliver nationwide* in the Philippines. Shipping fee is a flat rate of Php 95.00 per cart for orders inside Metro Manila.
Special handling fee may vary depending on factors such as product weight and delivery address. Rest assured that this fee will be indicated upon checkout.
Areas with full barangay coverage:
Areas with partial barangay coverage:
The shipping fee will depend on your location. For Metro Manila orders, the shipping fee is set at Php 80.00. Meanwhile, for Nationwide orders, there is a minimum of Php 100.00 shipping fee.
Selected items may be charged with an additional special handling fee. The special handling fee is computed based on the product weight and the location of your shipping address. This is to ensure that all of your items are safely delivered to you. All shipping fees should be visible upon check-out.
Standard Delivery
Nationwide Delivery
As mentioned during Checkout, we are unable to provide an exact delivery time. This is due to many factors that could affect the time of delivery, such as traffic flow, weather conditions, and the volume of deliveries scheduled on that day.
Sometimes, there’s a slight delay due to a high volume of orders—we usually post a notice in case you might need to wait a bit longer for your package.
Metro Manila
We do our best to deliver packages within the day, but sometimes factors beyond our control can affect the delivery and prevent our riders from reaching your address in time. If you receive this notification, this just means your package was returned to our warehouse for safekeeping until we attempt to deliver it again on the next business day. We’ll be sure to notify you via email and SMS on the day of reshipment.
Nationwide
Our trusted partner couriers do their best to ensure all orders are delivered accordingly. Unfortunately, due to factors beyond our control, these delivery attempts are sometimes unsuccessful.
If you receive this notification, this means that your package was returned to our warehouse as our partner courier failed to deliver your package to your chosen address.
Once a provincial package has been tagged for return, it can no longer be re-delivered, and will be cancelled instead.
All paid orders will be refunded accordingly. Kindly check your inbox for more information. If you have any other questions, please reach out to hello@bigboxph.com so our team can assist you.
If the items you want are still in stock, you may place a new order with us through the Bigboxph website. Please make sure to check the delivery details prior to checking out. We also encourage including landmarks or delivery instructions to aid our partner couriers during the delivery.
No, we do not deliver on weekends. Here’s when you can expect your order:
Standard Delivery
Nationwide Delivery
If you have friends or family who live in the Philippines, you can definitely ask them to place an order for you so they can personally ship it to your international address. Or, if you have an account at our website, you can place the order yourself and have it delivered to your friend or family member’s address.
All returns, refunds, and exchanges are subject to the following conditions:
Products valid for returns, refunds, or exchanges are only for those received with any damage, defect, or discrepancy. Discrepancies refer to missing item/s, receiving an incorrect package or product, or extra items.
This rarely happens, but in the unlikely event that you have received a defective product, extra product, or wrong item or package, please do not dispose of them or give them away. Product returns and retrievals will be requested by our Customer Service Team. Items that are part of a set or come in a bundle must be returned as a complete set (any and all accessories included).
Concerns must be reported within 7 days after delivery. Outside this timeline, the product/s could have already been exposed to factors beyond our control which could have contributed to the damage, defect, or discrepancy reported.
Any concerns received after the 7 day period will not be accommodated.
Sale items are non-refundable and non-returnable unless defective, damaged, or found with any discrepancies.
To avail of our Return Policy, please email us at sos@beautymnl.com with the following details:
Products valid for returns, refunds, or exchanges are only those received with defect, damage, or discrepancy. While we understand that you might have changed your mind, we won’t be able to take these items back due to personal hygiene standards and merchant limitations. Give them another chance—you might learn to love them!
The following reasons are NOT valid grounds for return:
To see your recent purchases and leave a review for any of them, go to the “Reviews” section on the You tab. Please note that all reviews are subject to approval by our team.
Each customer can only be awarded a maximum of 3 pieces of freebie with any order per day, while supplies last. Selected freebies are offered with certain brand purchases only. The BeautyMnl team reserves the right to cancel orders that do not follow these guidelines.
Great news: our merchants offer special (and even exclusive!) promos from time to time, so keep an eye out for those. You can view our available special offers on the product pages of each item and on your cart just before checkout!
To stay updated on our upcoming promos, newest product releases, and other exciting announcements, like our Facebook page (facebook.com/bigboxph)
Yes, we do, but only on the following conditions:
(1) If your cart reaches a minimum of Php 110,000+ (2) or we have ongoing Free Shipping offers on the day you place your order.*
*Special handling fees are excluded from free shipping promos unless stated otherwise.
You can view our available special offers on the product pages of each item and on your cart just before checkout! On the product page, look for the list of Special Offers just below the product’s photo. Click on “Show All” to reveal all available offers for that specific product. On your cart, look for the list of Special Offers just below the list of items. Click on “See more vouchers” to view any available vouchers that you can apply to your cart. Once a voucher is applied to your cart, you should be able to see your total discount.
To apply a voucher to your cart, simply go to “See more vouchers” and browse through the available vouchers in the different tabs. Click on “Apply,” and if your cart meets the criteria, the voucher will be applied. You will be able to see your total discount just above the checkout button.
A limited number of vouchers can be applied to an order based on the benefits and the brands involved. Some promotions will also be automatically applied to your cart depending on the criteria.
If you have an available promo code, please type this in the promo code field. As long as your cart meets the mechanics, that promotion will be applied. You will be able to see your total discount just above the checkout button.
